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Problems With cPanel |
| If you have any issues with
programs that are included free in your hosting package, please
let us know and we will see what the problem is. Not all
installs will go smoothly or there may be conflicts that prevent
the system from overwriting your files. |
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File Transfers DNS
(Nameservers) and Moving Websites |
We have a list of things to do when
you sign up that should be in your welcome email, if you didn't
receive it, threw it away or aren't a customer yet and would like
to know a little about what to expect, for
account specific information on how to do basic things with your
account such as transferring files, Nameservers (DNS changes), how
to find your site before the DNS has resolved, webmail or paths
used for your site, go here:
http://str82unetworks.com/first_step.html
If You Have Serious Problems
With Moving Sites or DNS - Put In A Support Ticket - This Type Of
Help Is Free |
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Our 30 Day Guarantee |
| All customers have 30 days to try
our hosting and added services. We just know you'll love our
services, but if for some reason you don't, we'll be glad to
return your money, no questions asked. Domain sales, however,
are final and cannot be refunded. |
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Upgrade/Downgrade Policy |
If you want to move
to a higher or lower hosting package we will do it FREE during the
first 30 days. Afterward, upgrades continue to be free while we
ask a $5.00 downgrade fee to cover necessary costs of manual
adjustments on the server.
Contact Billing Department Using A
Support Ticket |
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Types
of support and when to use them
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Live
Help |
Support
Forum -
NEW! |
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Our
members, staff and users gather here to post tips,
help with site problems and talk about what goes on
with the hosting service and web design talk |
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Frequently Asked Questions
(FAQ) |
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More
often than not, any technical or support questions
users or potential customers have can be found by
searching the list of frequently asked questions. We
have compiled the most common and troublesome issues
plus answers to burning questions like "Why offer
free
domain names?" |
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Billing System |
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The
billing system allows you to read member news, update
your address, view past invoices, pay due invoices or
order new services for your account. |
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Submit Support Ticket |
This is
out preferred method of first contact to resolve
billing and support issues. Tickets are
responded to as soon as they come in and resolutions
are generally within a few minutes for routine issues.
If
you are having problems with software that comes with
your cPanel installation,
let us know, we will check it out and try to get it
going for you. This is just a part of our customer
service, but only as far as making the software
operational, if you'd like someone to customize,
design or otherwise put your site together, we do
offer very reasonable rates to our customers. |
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Email -
support@str82unetworks.com |
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If you
just can't get help or our support systems are moving
slower than you need, this is the emergency contact
for our support staff |
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Please keep in
mind that during emergencies or cases where there may be serious
problems, we do not contact all users, but instead post
news on the main site and forum as applicable. Instead of
answering email during this type of situation you
and your customers would probably rather have us working on the
servers rather than replying to email |
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